Everything about Software » Outsourcing

Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote Desktop Support | Technical Helpdesk Support

admin — Sun, 12 Sep 2010 21:04:35 +0000

Support

Today, customers expect 24/7 access to customer service as well as multiple choice of access channels – either online or by telephone. In addition, once they reach you, they want the information that they are looking for, to provide to them immediately.

Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

Z-Index Technologies Pvt. Ltd Helpdesk services integrate Customer care functions to build a multi-channel customer care operation to handle your customer inquiries and provide the level of service they demand. We design and build a customized contact center operation that meets all of your requirements of service objectives.

Z-Index Technologies Pvt. Ltd customer care solution provides telephone, e-mail and chat support. Z-Index Technologies Pvt. Ltd own CRM package CiRIMS makes the reporting and other information available at a click.

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

read more

Z-Index Technologies Pvt. Ltd Enterprise Support Group uses Remote Helpdesk services to support end user’s requirements and maintenance of entire IT and telecom infrastructure of large corporations. Z-Index Technologies Pvt. Ltd provides a closed loop single point of contact for all service inquiries including hardware, software, operating systems, applications, utilities, peripherals etc.

read more

Business process outsourcing is the fastest growing segment in the outsourcing market as of now and involves outsourcing back office operations and other business processes like customer relationship management, customer call centers, telemarketing, payroll maintenance, finance/accounting management among others to offshore destinations.

read more

We provide complete support services for the most common end user problems. Level 1 and Level 2 help desk engineers State of the art contact center technology infrastructure Multi-channel delivery capabilities that include voice, e-mail, chat Chat Capability with live collaboration & Remote assistance…

read more

If you want above mentioned kind of services please contact us at,

A/104, Hari Krishna Dham CHS., Pleasant Park, Mira – Bhayandar Road, Mira Road (E), Thane 401107, Maharashtra, India. info@z-index.co.in/service@z-index.co.inwww.z-index.co.in

Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote Desktop Support | Technical Helpdesk Support | Sup

admin — Thu, 09 Sep 2010 21:04:04 +0000

Support

Today, customers expect 24/7 access to customer service as well as multiple choice of access channels – either online or by telephone. In addition, once they reach you, they want the information that they are looking for, to provide to them immediately.

Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

Z-Index Technologies Pvt. Ltd Helpdesk services integrate Customer care functions to build a multi-channel customer care operation to handle your customer inquiries and provide the level of service they demand. We design and build a customized contact center operation that meets all of your requirements of service objectives.

Z-Index Technologies Pvt. Ltd customer care solution provides telephone, e-mail and chat support. Z-Index Technologies Pvt. Ltd own CRM package CiRIMS makes the reporting and other information available at a click.

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

read more

Z-Index Technologies Pvt. Ltd Enterprise Support Group uses Remote Helpdesk services to support end user’s requirements and maintenance of entire IT and telecom infrastructure of large corporations. Z-Index Technologies Pvt. Ltd provides a closed loop single point of contact for all service inquiries including hardware, software, operating systems, applications, utilities, peripherals etc.

read more

Business process outsourcing is the fastest growing segment in the outsourcing market as of now and involves outsourcing back office operations and other business processes like customer relationship management, customer call centers, telemarketing, payroll maintenance, finance/accounting management among others to offshore destinations.

read more

We provide complete support services for the most common end user problems. Level 1 and Level 2 help desk engineers State of the art contact center technology infrastructure Multi-channel delivery capabilities that include voice, e-mail, chat Chat Capability with live collaboration & Remote assistance…

read more

If you want above mentioned kind of services please contact us at,

A/104, Hari Krishna Dham CHS., Pleasant Park, Mira – Bhayandar Road, Mira Road (E), Mumbai 401107, Maharashtra, India. info@z-index.in/service@z-index.inwww.z-index.in

The best software development center and software outsourcing in Vietnam

admin — Tue, 31 Aug 2010 21:23:40 +0000

TuVinhSoft is leading Software Outsourcing Center(SOC) in Vietnam.

An ODC also includes the related benefits of offshore software outsourcing in Vietnam; be it offloading application maintenance, software development, mobile and wireless solutions, product development, help desk operations or numerous other projects, clients are assured of the best among Vietnam software developers. TuVinhSoft’s ODC offers: Quality Processes: TuVinhSoft has quality processes operating at the highest possible software development quality. This ensures minimum error rate and rework. Infrastructure: TuVinhSoft’s ODC possess the latest infrastructure that are readily available thereby reducing project start time. Strong Project Management Techniques: TuVinhSoft’s project managers are an experienced group of professionals, possessing excellent communication skills and proficiency in Microsoft Project(MSP). TuVinhSoft has specific communication norms that are followed when communicating with a client in the course of a project, especially it’s ODC. TuVinhSoft has internally developed an Issue Management System that enables clients to assign tasks and issues to individuals or project group; view the status of task / issue assigned; close and accept tasks / issue . Skill Sets: TuVinhSoft has a diversified pool of skilled professionals from where clients can select the skill sets they require for their offshore development center. Better Value For Money: TuVinhSoft’s competitive cost structure enables you to achieve more with your IT budget. 24 Hours Facility And Robust Practices: Such as code reusability, guarantee round the clock service and incredible response times all add up to incredible flexibility.Work happens on a 24-hour basis due to a 12-hour time zone difference between Vietnam and the US. Yesterday evening’s problem actually gets converted to today morning’s solution. Total Value: With solutions that complement your business strategies, practices, structures and vision. ODC Advantages To Customers Extended Lab Advantage: Having an offshore development center gives the customer the advantage to access state-of-the-art development facilities with skilled resources. Extended Enterprise Advantage: On-site teams works directly with the clients’ team, delivering value and managing partnership.Offshore teams create value by applying tools, methods, processes and technologies. Seamlessly integrate the on-site and offshore teams through – Processes, Procedure and Communication. Faster Development Advantage: Use of timezone difference as an advantage to hasten development time. A 24 Hour cycle can be kept going to speed up development time. Total Cost Of Ownership (TCO) Perspective: Significant cost saving on infrastructure and manpower costs at offshore vis-a-vis the clients’ home country.Also there will be cost and time saving on the long gestation period that will be needed for setting up offshore subsidiary. Retain Domain And Skill Knowledge: A dedicated team working on the customer’s software/technology will retain domain knowledge. There is also total freedom to propogate client’s own coprporate procedures,systems and management techniques at the ODC. Protection of intellectual property based on international IP laws. Resource Advantage: Ramp up/downsize resource at relative short notice.Resource sharing between projects-leading to optimal resource utilization.Induction and training for identified resources.

Reason! Outsourcing Services For Software Are Better In India

admin — Mon, 30 Aug 2010 21:04:14 +0000

Globalization’ is showing in its true sense with changing times. Companies are increasingly outsourcing both their core and non-core activities to offshore companies. Have you ever given a thought on emerging IT outsourcing services from India! The world is on IT bloom and India holds a major contribution in custom software development and custom web development services. Majority of software outsourcing is sent here, as India is popular for low cost services with no compromise on quality and timeliness.

The custom software developers from India are known for their performance and ability to deliver solutions that are practical and technology driven. Each task assigned is approached with the belief that ‘Nothing is impossible’. The innovative approach with best mix of latest and appropriate tools and technology adds value to outsourcing benefits to companies. India is an ideal place to outsource all software and web development needs.

Custom solution at affordable cost

IT outsourcing services India has gained the status of economical services with full quality assurance in all its deliveries. Here in India, the outsourcing companies get cost-effective services as we have a large pool of resources that are talented and technically skilled.

High quality

The custom web and software developments from India are carried out following the best quality management procedures. We employ a more systematic approach at each step of development and deployment giving due weightage to quality control measures.

Timely solutions

Outsourcing software services to India provide not only time-zone advantage but also add to the feature that we deliver our work in a designed time frame. Each time-frame is defined at the on-set of a project. We ensure proper project management at all levels of a project. Outsourcing companies also get timely help-desk support and customer care.

Value addition to core business processes

Outsourcing a job leaves the company to focus on their core activities. The outsourcing company is free from hassles of resource hiring, establishing and maintaining infrastructure and other necessities. By outsourcing IT services to India, companies can concentrate on their core activities and bank on time, manpower effort, and infrastructure.

India is the destination where software outsourcing companies will truly benefit. The quality, effort and client satisfaction provided by custom software and web developers from India makes a very strong hold of India in IT international market.

Service Management Software ? Defining Your Service Levels

admin — Sun, 11 Jul 2010 21:04:49 +0000

To effectively implement service management software and ITIL service desk, communication between IT and its customers is vital. Merely looking at the business / IT interfaces without going back through the components of the service chain (agreements with Suppliers and other departments that support the services) is not good practice. Today, as businesses evolve and more stringent needs are required, process reviews are taking place and agreements renegotiated with customers.

Defining services to be delivered is the first step to successfully implementing your ITIL service desk.

Large outsourcing managed services companies are very good at defining their services, the time and cost involved. They run it as a business. IT departments often don’t see themselves as a business, just as another part of the company. This is especially true in small to medium size companies.

Setting up IT as a cost centre often changes attitudes and brings focus to defining requirements and meet objectives. However, an IT department often has more leeway with fewer penalties involved. Outsourced managed services with fee paying clients, must get it right. Often financial penalties are a key driver.

A help desk service level agreement (SLA) between the business and the service desk software provider sets the framework by which incidents and support requests are resolved. Today, with the quality of the service management software tools available, there is a good opportunity to define and track SLAs. Due to “out of the box” tools most organisations will have some form of SLA with their customers.

Organisations that are new to measurement will begin with basic “soft” targets to develop a baseline. It is quite common that IT will not publish these targets to the business until they understand what is required to meet the SLAs. It does depend on the maturity of the reporting and processes within IT. Neither IT nor the business will know if the SLAs can be met until reports have been run over a period of time. Over the course of 6 months to a year, with good tracking data, more realistic measurements can be put in place. It does provide a basis for constructive discussion based on facts between the business and IT.

This in fact is a good strategy whether you are an IT cost centre or IT with targets to meet. To agree with the business on SLAs will be difficult if you have not measured previously. If you are a cost centre and have not been measuring your incidents and problem resolution you have no basis on what you can actually provide. This can only be proven through actual measurement results so that action can be taken. For example, it can also be an opportunity for IT to justify additional resources or up skill current resources with the right knowledge to meet the business requirements.

Negotiations between business and IT need real facts. It is of little value for the business to complain about IT not meeting SLAs if the business is not paying enough for resources. Tracking the issues that have been or are being dealt with and how long it is taking to resolve is a basic starting point.

Implementing a service management software tool, getting the facts over time will enable you to implement ITIL service desk and help desk best practice.

Outsourcing Software Development

admin — Wed, 07 Jul 2010 21:25:32 +0000

Outsourcing is now one of the most popular terms you will hear in the business world. Obviously, it is something that companies benefit from because companies today are extensively using outsourcing as part of their company. Since companies benefit from outsourcing, you would want to consider outsourcing to also be part of your company.However, you first have to know what outsourcing is in order to fully understand how it can help your company and why this service is so in demand in the business world today.Firstly, outsourcing is when a company hires another company to do their business process or part of their business process. You may wonder why companies outsource their business process when you can do it the old way and take care of your business process in-house. The reason for this is that companies will save a lot of money when they outsource their business process in other countries in companies that accepts outsourced jobs.This is because companies that accept outsourcing jobs from other countries already have the facilities and the manpower to do the business process that your company will give them. This means that you will not purchase the necessary facilities and hire the necessary manpower in order to get the job done properly Also, these offshore companies that accepts outsourcing jobs will charge cheaper rates to get it done and they also hire talented professionals who are qualified to get the job done for you.Another reason why outsourcing is preferred by more companies today is that they can focus more on important matters concerning the company. By outsourcing a part of your business process, your company will be able to fully use all the resources it needs in order for your company to stay competitive.For example, if your company makes software, you will need a help desk in order to interact with your clients and to answer any problems that your clients may have. If you don’t outsource your help desk, you will need to make use of additional workspace, purchase the necessary technology to start an effective help desk, such as computers and help desk software, and you will also need to hire help desk representatives with full company benefits to man the workstations.By outsourcing your help desk to call centers located in other countries, you will be able to save a lot of office space to be used for more important company functions. Also, you will be able to save a lot of money from purchasing the technology and hiring full time employees and your company can concentrate more on vital factors.Today, more and more software development companies are now considering outsourcing their software development program to IT companies in developing countries, such as India, China, and the Philippines. These countries are known to be full of talented IT professionals who are able to develop the software you need in order to satisfy your clients. And, they also charge half of the fee that an IT professional in your country may charge you.These are the benefits that outsourcing will give your software company. By outsourcing your software development program, such as .Net, Java programming, and other business solution software, you will be able to save a lot of money for your company and at the same time, let your company focus more on important matters to keep your company competitive in today’s business world.

Software Outsourcing: a Cheap Way to Run your Business

admin — Tue, 29 Jun 2010 21:07:05 +0000

However, you first have to know what outsourcing is in order to fully understand how it can help your company and why this service is so in demand in the business world today.

Firstly, outsourcing is when a company hires another company to do their business process or part of their business process. You may wonder why companies outsource their business process when you can do it the old way and take care of your business process in-house. The reason for this is that companies will save a lot of money when they outsource their business process in other countries in companies that accepts outsourced jobs.

This is because companies that accept outsourcing jobs from other countries already have the facilities and the manpower to do the business process that your company will give them. This means that you will not purchase the necessary facilities and hire the necessary manpower in order to get the job done properly Also, these offshore companies that accepts outsourcing jobs will charge cheaper rates to get it done and they also hire talented professionals who are qualified to get the job done for you.

Another reason why outsourcing is preferred by more companies today is that they can focus more on important matters concerning the company. By outsourcing a part of your business process, your company will be able to fully use all the resources it needs in order for your company to stay competitive.

For example, if your company makes software, you will need a help desk in order to interact with your clients and to answer any problems that your clients may have. If you don’t outsource your help desk, you will need to make use of additional workspace, purchase the necessary technology to start an effective help desk, such as computers and help desk software, and you will also need to hire help desk representatives with full company benefits to man the workstations.

By outsourcing your help desk to call centers located in other countries, you will be able to save a lot of office space to be used for more important company functions. Also, you will be able to save a lot of money from purchasing the technology and hiring full time employees and your company can concentrate more on vital factors.

Today, more and more software development companies are now considering outsourcing their software development program to IT companies in developing countries, such as India, China, and the Philippines. These countries are known to be full of talented IT professionals who are able to develop the software you need in order to satisfy your clients. And, they also charge half of the fee that an IT professional in your country may charge you.

These are the benefits that outsourcing will give your software company. By outsourcing your software development program, such as .Net, Java programming, and other business solution software, you will be able to save a lot of money for your company and at the same time, let your company focus more on important matters to keep your company competitive in today’s business world.

Help Desk Outsourcing

admin — Thu, 17 Jun 2010 21:21:56 +0000

A help desk may mean a lot of different things. Basically, it is a source of technical support for hardware or software which is generally staffed by people who can either directly solve the problem or direct the problem to the appropriate department for action. In some instances, a help desk is a call center that is tasked to handle questions about products and services.
A single point of entry is what often characterizes a help desk. A voice automated help desk telephone system is usually used to allow users to navigate themselves to reach the correct department. Most help desks are external but some large companies are able to maintain their own internal help desk functions.
An outsource agency is best considered for a company when it experiences sharp peaks in call volumes throughout the day or there is no existing suitable staff to handle the current call volumes. Another reason to do so is when certain support activities require expertise or knowledge in an area not frequently used by the company. Experiences of periods of high activity such as during the introduction of a new product or a product maintenance release may be an appropriate time to make use of an outsource agency.
Other reasons to try outsourcing are difficulty in supporting remote offices, when your company is supporting a large number of software packages and during a company’s internal transition such as upgrading of network or computer system hardware or software. Outsourcing the help desk provides one major benefit which is the availability of support agencies that have the latest technology. While these technology improvements may be very costly for a company, outsourcing facilitates the same advantage by giving the work to entities that are better equipped to handle the transactions and can spread out the cost among several clients over a period of time. Today’s global economy has made help desk access 24 hours a day, 7 days a week a requirement to come out ahead from competition. An outsource agency provides valuable support especially during off business hours.
The scope of a help desk service can be as varied as the products being serviced. Most businesses have chosen to obtain specific service level agreements that specify the range of services to be provided as well as those not provided by the technical help desk support staff. It forms part of the core part of the service function as it brings together multiple resources to address an issue.
The many features of a company’s help desk environment are automated through the use of this powerful management software. Some of the more typical functions include call management, call tracking, knowledge management, problem resolution and self-help capabilities. This software is provided for the use of all members of the support area from the first point of contact up to the staff that eventually receives the job request for resolution.
Outsourcing is fast becoming the choice option of many companies that seek to lower costs and improve service quality while taking the business capabilities to an entirely new level. The main point is to be able to outsource non-essential tasks to make it possible for the company to focus on core tasks that will give it the competitive advantage against its opponents. Soon outsourcing will be crucial to any business success and competitiveness.

Pros And Cons Of Help Desk Outsourcing

admin — Wed, 16 Jun 2010 21:09:50 +0000

Many businesses look to help desk outsourcing when it comes to technical support or customer services. This concept is all the more popular with Internet businesses as such organizations tend to have limited staff and accommodation facilities. By outsourcing this task they have the opportunity to take advantage of round the clock support for their specific requirements.When it comes to meeting your customer’s expectations with respect to support services, many small businesses and home based businesses experience significant problems. If the business is such that requires immediate support than this problem is even more compounded. In such cases outsourcing of sales, service and technical support becomes a necessity. On the other hand large businesses can also reap the benefits of this concept.ProsThe most obvious and biggest advantage that business organizations get to reap in such cases is the fact that they get to reduce their overhead expenses. When this task is outsourced you are only obliged to pay for the contracted amount. This means you will not be responsible for personal expenses which includes workers compensation insurance, payroll taxes, employee benefits etc.Costs are further reduced as you do not have to invest in buying the necessary equipment and software that it would require to accommodate your own helpdesk. The ongoing maintenance expenses are also levied off.There is intense competition in the call center industry today and this has worked in favor of large and small businesses as it helps to drive the costs of these services down. Call centers have also incorporated technological advancements into their services which enables you to benefit from high end support.Cons and CautionsThe above-mentioned benefits are more than enough to convince a business organization with regards to help desk outsourcing. Are there any cons of this concept? Well, the primary concern is over the quality of support that such service providers can offer. Since the entire setup will be out of your control there is not much you can do to directly impact the quality of the services. Hence if the organization is not skilled you might end up losing customer satisfaction and consequently the reputation of your company.If such be the case then outsourcing will become a burden for your business more than a benefit. This is why it is important to be careful when signing a contract with such service providers. There are special clauses within the contract that give you the right to cancel the contract if the services do not meet your desired standard. You should also take the training procedures and policies of the help desk Outsourcing staff into consideration when looking to outsource these tasks.It is important that you conduct an upfront analysis of the entire gamut of support services, customer expectations, expected service levels and the costs of outsourcing the task before you sign the contract. In order to ensure that you will get the kind of services that you require it is important that your business organization develops a training system by which you should seek to familiarize the service provider with your aims and objectives.

Outsourcing Back Office And Help Desk Services: The Needs Of The Hour

admin — Mon, 14 Jun 2010 21:12:34 +0000

When the expenses of in-house teams are skyrocketing and economics scenario is diving downturn, outsourcing your back office and help desk services seem to be the panacea for little players to bigwigs of market. The services are cost effective, timely and quality based. Mainly the outsourcing back office services include website design & development, software development, document management, campaign alerts, data activities and others while the help desk support services are calls troubleshooting, software support, internet services or computer support etc. The consumer base outsourcing these services are vast and diverse. Business verticals across the globe and industries such as retail, healthcare, medicine, finance, insurance and media communications are availing themselves of these cost saving services. Regardless of boundaries and time zones, the BPO Call Center Services industry liaisons with software and hardware vendors to provide you wide array of back office and technical services.The services are on the button and result oriented. Outsourcing your requirements has come out of the age of apprehension as they offer you an undeviating reliable support within cost and time invariables. However, before doling out your investments and time in third party, you should take account of some facts.Before partnering with a call center for back office support services , double check the facilities and technology they use. The call center should be equipped with backup power facilities. There should be a quality assurance team to imply stringent quality checks on the set ups and to ensure the top notch results throughout. The team should be well experienced in IT Solutions when it comes to deploy investments and efforts. Thorough research and market experience are must haves. If you are outsourcing network support, then a call center must have web based telephone services which integrate an end to end IP PBX.

Your back office and IT service provider should be self efficient in providing technical support at various level and set ups on retention agreements. They should be professional and specialist of IT fields. It should understand the several factors include in the market and organizational process. From installing antivirus to IT management, the support should be seamless and streamlined. Also, your data and inside information should remain confidential and under wraps.