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Live Chat Support Software and Outsourced Customer Support Services

admin — Thu, 12 Aug 2010 21:02:58 +0000

‘A new frontier for Customer Support for Online Customers through Free Live Chat Support Products and services’

What has become more of a fundamental than a phenomenon is that Good Customer Support and Service as well as Satisfaction has somewhat of a direct correlation with business venture success. Quality customer support as well as customer relationship management are the key drivers which reward any business whether made of bricks or working solely on the click based model. An online customer service solution easily assures satisfaction to customers who are constantly seeking help and answers to their queries.

We should always customer’s needs and improvise services that they would not find elsewhere. The most embarrassing situation is one wherein the customer proactively asks for information through mails, whether electronic or otherwise and the customer support lacks the punctuality to reply in time. For physical retailers as well as others offering customer support it has never been a question since all interactions and support occur real-time but what is daunting is the support on web which needs to be real time as well as interactive. By interaction I mean undivided attention to each one of your customers and active conversation displaying concern for all what he requires.

What is required for Click Based models to achieve customer satisfaction and effective CRM is Real Time live Chat Support System. Such a system is analogous to online Help Desk wherein a Chat Support Software with live Customer Care Representative or popularly known as an Operator or a chat assistant provides Chat Support and handles

issues about certain products and services. Such a Real Time Web Interface offering Live Chat Support becomes an essential component of a marketing strategy and therefore to be seriously considered as an alternative to offline help desks or voice based Customer Support interface..

Traditionally the method of offering customer-service was through toll free phone line; however with the help of live chat software, it is possible for company representatives to have a one to one chat with the website visitors in real time and provide live help and support to the customer instantaneously.

In addition to the above services the online businesses also have the advantage of keeping track of the number of visitors. This provides an opportunity to cross sell as well as up sell products as well as services through Pro-Active Chat Prompts wherein looking at a live online visitors preferences for products judged through real time statistics available in such software, the Customer Care Representative can look prompt the online visitor and offer help.

One such service is being offered by May I Help You Zone in addition to many others flourishing in the growing size and scope of the World Wide Web. Businesses where the major point of interaction is their online presence as a website can avail the Live Chat Interface free of cost for a limited period of time where they can use their own operators.

What is unique is that May I Help You Zone also offers Customer Support Function which the website or E-commerce initiative owner may outsource. It may seem a simple Business Process Outsourcing event but a detailing of the processes involved would further elucidate the fundamental difference between providing voice based support and Live Chat Support for products and services.

The Live Chat Software too is practically trouble free to use, all we need is a Web Browser and no standalone software installation is required.. There is no software to install or any servers required for using the software. Once the code of the live chat software is embedded in the web pages it is possible for all end users of the live chat software like customers, administrators and operators to use live chat software provided by May I Help You Zone through a standard web browser that is connected to the Internet. Sitting at any corner of the Globe and connected to web one just needs to log through the website of the Free Live Chat software to chat with web site visitors.

Perhaps it is a small step in replacing the missing human touch and spirit to satisfy an online visitor with instant solutions to his problems by reducing his effort in finding it across on your online channels but is a giant leap towards creating a greener dimension to Customer Support.

The Live Chat Software offered by May I Help You Zone is 100% secure with options of web analytic services as well as monitoring online visitor statistics.

More Information: – http://www.mayihelpyouzone.com

About May I Help You Zone

May I Help You Zone Web based live chat software for real time customer service offer live chat support and 24X7 support with dedicated operator services catering to the needs of your diverse functions ranging from sales, marketing, purchase, vendor management and a host of other services by mayihelpyouzone.com

Our Site Gives you Free Live Chat Support Software http://www.mayihelpyouzone.com/download-free-live-chat-support-software.html

Source: – http://www.mayihelpyouzone.com/component/option,com_fireboard/Itemid,47/func,view/catid,12/id,5/#5

How Does A Sales-Based Customer Software Help Raise Revenues

admin — Sat, 07 Aug 2010 20:13:03 +0000

These days, many businesses across the globe are using customer service softwareto jumpstart their sales and revenues. Such systemsare becoming increasingly popular because they allow more business automationand focus on core areas of the business.

More Automation

With salesforce automation systems, businesses can make their sales processes more automated, thereby infusing greater efficiency and productivity across sales agents. Instead of manual methods of tracking customer data, performing requisite actions and spending time on preparing reports, with a single click of a button, all of these actions can be performed with sales management software.

Optimal Sales Management

Sales force crm systemsallow organizations to view the entire sales cycle from initial point of contact to the final sale closure in a single snapshot. That means that there is greater visibility through the entire sales cycle and sales teams can understand, which processes need improvement or refinement. Post sales actions and callback schedules can all be noted into the sales database, enabling sales personnel to take the requisite action later.

Centralized Data

Sales database systemshave all their data stored in a centralized manner. Hence, any information entered into the customer relationship management softwareis automatically distributed across sales teams and other departments and can be seamlessly accessed by different professionals across the organization.

Higher Customer Satisfaction

With a salesforce automation system, it is easy for sales agents to keep track of customer issues and required actions to be performed. For example, if a customer has called in regarding an issue, the system allows sales agents to store required information into the sales database. With alerts and reminders embedded into the system, prompt action on customer issues enables the company to arrive at optimal post sales service levels. This raises the overall level of customer satisfaction enjoyed by the business.

Recurring Sales

The automatic outcome of higher customer satisfaction scores is that there will be more recurring sales within the organization, which automatically entails more revenues. With a sales management software, it is easy to get the majority of revenues only via recurring sales. As previous studies reveal, it is more difficult to retain an existing customer than to get a new one. Hence, investing in such sales force crm systemswill prove profitable for the business in the long term.

More Accountability

With customer relationship management software, all sales agents and representatives have well-defined roles as well as responsibilities. This makes it easier to allocate a certain level of accountability to every sales agent as well. In addition, since all data is seamlessly accessible and available through a centralized sales database, sales agents have no excuse but to perform well. This not only raises productivity across the organization but also does away with redundant and inefficient processes.

More Focus

Sales agents can focus more on core sales actions with a crm systemas opposed to administrative tasks. Since most of the processes are automated, sales teams witness greater business automationand can focus more on critical areas such as business expansion, marketing strategies etc.

Recipe Manufacturing Software Helps Traditions Foods Addresses Regulatory Compliance

admin — Fri, 06 Aug 2010 20:09:35 +0000

BatchMaster Software, Inc. has provided process manufacturing software solutions for over two decades with more than one thousand five hundred installations worldwide. BatchMaster’s customers can be found in every formula and recipe based industry segment, including food, beverage, cosmetic, personal care, paint, coating, nutraceutical, pharmaceutical, and specialty chemical. Some of the key benefits of using BatchMaster software include keeping accurate inventory, lot traceability and lot recall, regulatory compliance and just-in-time manufacturing resulting in lower production costs and improved customer service. Flexible, easy to learn and use, and scalable to grow with a process manufacturing business, BatchMaster is the definitive solution for the challenges facing small to midsize process manufacturers. BatchMaster team consists of over a hundred professionals, bringing on-going innovation to product offerings and serving customers as trusted advisors for all process manufacturing and supply-chain challenges.

The combination of BatchMaster Software, for superior operational efficiencies, and Microsoft Dynamics GP for mission-critical financial management and reporting tools, will realistically address the challenges Traditions Foods seem to be facing and eliminate current barriers to their growth by diminishing incurred losses in efficiency and profits, especially as Tradition Foods enters the contract manufacturing arena, where they may need to manage potential customer supplied inventory.

Inventory Control

• BatchMaster customers have reduced out-of-stocks by understanding demand. As a result, customer satisfaction is improved and sales increased, leading to an improved margin per year.

• On the other hand, other customers were over-stocking. In such cases, customers were able to run more lean by reducing inventory levels, allowing for better cash flow.

• Inventory Turns – After implementing BatchMaster ERP, the increase averaged to 7.9 with projections of 11.2 turns per year. On-time delivery averaged to 94.6% versus the 73.9% pre ERP.

• Once a wireless warehouse system is in place, data accuracy, efficiency, and tight inventory control is simplified even further by utilizing hand held devices to scan barcodes upon receipt of goods, for bin transfers, and for shipping. When shipping multi-media data formats are also supported in the case where you may want to include a picture of a palate on the shipping documents to decrease the number of lost packages that Traditions Foods occassionally encounters.

Nutritional Information

BatchMaster is a unique ERP system; as an industry specific solution it includes a very mature lab, recipe, and nutritional analysis toolset that other ERP systems do not supply. Traditions Foods already has a standalone system in place for nutritional management, however, Tradition Foods finds great value having such features available as part of an integrated system.

Regulatory Compliance

The BatchMaster product will support Bio-Terrorism Act, FDA, HACCP, and 21 CFR Part 11 requirements to the full extent of the regulations in place.

Integrated Environment

In an integrated solution, all major departments (recipe management, production, sales, purchasing, shipping, accounting) are integrated and share a common database. This allows for management reporting and analysis for decision support and determining key performance indicators. There is also one version of the truth.

BatchMaster’s vice-president, Ingrid Leon noted, “To understand why the Traditions Foods’ management team selected BatchMaster ERP requires looking the choices available. The evaluation was very structured and objective; they wanted a system built for food and beverage manufacturing as well as a supplier who understood their industry and was vested in their success. Since this was a long-term investment, they wanted the ERP system selected to be built on leading not bleeding edge technology. Traditions Foods was one of the few management teams who talked about a Return-on-Investment Analysis for the project…clearly world-class thinking.”

Customer Relationship Management Software

admin — Thu, 15 Jul 2010 21:10:57 +0000

Keeping this in mind, technocrats have gone to the extent of innovating Customer Relationship Management (CRM) software, which makes it easier for organizations to track, update, record and proactively administer customer service and help desk issues.

Before zeroing in a particular CRM software, you must know about its merits and characteristics. PointInsight is a 100% web-based CRM application designed to help sales, marketing and customer service departments exceed their expectations in an easy-to-use, productivity driven, customizable environment. It’s a CRM solution that coordinates all your company’s departments, so they can easily share information with each other.

The CRM software developed by PointInsight is beneficial to our clients in the following manner:

• Helps in enhancing customer satisfaction, which in turn improves business prospects. • Facilitates optimum utilization of customer support and help desk resources that helps in cost cutting and increases efficiency. • Encourages integration of customer feedback in the process of product development. • Offers enterprise level visibility by bringing together customer feedback across departments, projects and divisions.

The primary objective of using a CRM software is to synchronize customer feedback. After the sales process, service plays a vital role in creating goodwill for your products and/or services. Many a times, we find companies focusing more on marketing and advertising brand promotion rather than customer satisfaction. We believe that promotion is possible through proper regularization and effective customer service. The PointInsight CRM solution aims at assimilating customer views in order to augment their product and/or service.

PointInsight is a robust, simple, and an easy to use web based issue management software solution that is designed to track and manage all types of tasks, issues and processes from capture to resolution.

Customer service software

admin — Sun, 04 Jul 2010 21:05:39 +0000

Customer service software is a kind of a support software service which is made exclusively for the customers. Customer service software not only deals with serving the customer before the purchase of a product, but it also deals with the customer during the usage of the product and also after the purchase of the product.

Customer service software is the kind of software that is made primarily to enhance the customer’s satisfaction. Customer service software is made with the basic motive of gaining feedback from customers; to know whether a product is meeting customer expectation.

Customer service software can be of many types. They can be incorporated on the company website. This particular method of assigning a web page for customer service software is called the self service method. There are free help desk software which are a part of free customer service software.

Customer service software is a very internal part of a big organization. For big companies it is mandatory to use good customer service software, if they want to increase their sales. If the customer likes the product then only the sales will increase. The customer service software helps to collect information about customers’ likes and dislikes. In case, a company is getting more of negative feedbacks about their product and services, then they can modify them. So this sort of support software enables the company to examine its own performance and position among customers.

Some of the best support software facilities include technical support, customer requests tracking, issues, bugs, task, and transmission of various information regarding products. For example, a big or small company may ask for this type of a system for their client support, so that an exclusive support workforce does not have to be engaged to help out a customer over a meticulous subject. Any complain or feedback will be recorded by the support software. This system is also used by the software developers for bug tracking (fault or subject tracking). Free customer service software is uploaded on the company website and also accessible at the corporate intranet level. It permits you to generate (and record on) support tickets via email. They may also have some features like email notifications, reminder system, statistics facility and reporting. However, all this depends on the quality of the free customer service software. Another feature of free customer service software is live chat. This support software enables the company to get information at the flip of a finger. The online chat is a live chat which gives an opportunity to get the information as fast as possible.

Big or small corporate houses often offer support software to the customers in the form of toll-free numbers, email and websites. Any sort of feedback is assembled methodically with the help of the customer service software. Many organizations have now incorporated a new system of help desk support which is meant for the employees only. Support software nowadays provide a big platform to the companies. It helps them to easily interact with their clients on a one to one basis without going through the entire rigmarole.

These days help desk services have come up with a wider collection of user oriented services. The help desk normally manages its requirements by means of softwares like incident tracking system. This enables them to follow clients’ demand with an exclusive number in a ticket. Another kind of help desk uses software that helps you to follow customer requirements is a queue oriented system. Whenever a complaint is entered in the company website, a ticket is positioned in a suitable queue and the individual accountable for that job is notified accordingly. The selected individual can then start working on the matter, report to the client and when the matter is all done the person can close the ticket. Some other features of this support software are workers and supervisors notifications, a user system or a group system, mail assimilation hunt services etc. Other than this, there are various other help desk services with their unique working processes.

Free customer service software has diverse levels to handle different types of clients with their different questions. The initial level deals with the easy and common sort of question. The big and complex support software incorporate help desk services that include an individual or a group accountable for supervising the tickets and are normally called queue managers. So be it any kind of customer service software, help desk, live chat, toll free websites etc, they are all are intended to enhance the sales growth and to get immediate feedback from the customers. Free customer service software helps to get the immediate feedback at zero cost. So if you want to hike your sales figure then incorporate the help of a customer service software, because it is a very effective way to understand the needs and requirements of customers.

How to Choose Your Helpdesk Software

admin — Sun, 27 Jun 2010 21:17:40 +0000

How you choose your helpdesk software will have an important impact on your customer satisfaction and profits. Because it is where you have all the contact with your customers and can turn them into raving fans.

You know how many various helpdesk software and services are out there, so you want to discover which one is the best for your business style and needs.

Here are some of the most common types of helpdesk software…

So as you see, before you choose a certain service, it’s important to first choose the type of helpdesk you want your company to use.

Would you like it as a hosted software on the provider’s servers that you can access from anywhere? Or do you prefer it to be hosted in-house on your own computers, which you can only access from inside your office?

Are you looking for a free helpdesk service to save money, or you don’t mind paying a bit for a more reliable, more advanced solution to help your customers better?

The good news is, there some professional free helpdesk software solutions available that you can use to get the same power you’d get using most of the paid services out there.

You can find out a lot about the quality of their services easily by checking out people’s reviews of each helpdesk company.

You can save yourself a lot of time this way by going with the best solution right from the start, avoiding trial and error which would cost you many customers.

By using a remote software, you can access your customer issues anytime and anywhere to easily get to their needs as soon as possible.

Increase The Customer Satisfaction Through Help Desk Outsourcing

admin — Sat, 12 Jun 2010 21:06:23 +0000

Over the past many years Help desk outsourcing has become quite popular. It helps the business to reduce their expenses to a large extent and it also enhances the customer support process. It solely depends upon the outlook of the business towards outsourcing their customer support segment to an outsourcing company. Needless to say, there are many advantages and disadvantages related to help desk outsourcing, still there is an increasing acceptance and demand of help desk outsourcing. In this growing business environment every company is in look out for cost cutting but at the same time it’s important that it adds value to the company’s reputation and hence customer satisfaction. As they say “Customer is a king” Help Desk Outsourcing is widely adopted as it delivers improved customer service all through the clock, it’s cost effective, customers can gain access to well qualified and experienced technicians who are there to help 24/7, it’s the best way to organize your central business operations to be handled by Help desk outsourcing so that the company can focus on its core business. Moreover, it also helps in the maintenance of data in a systematic way and strengths the whole operations of customer support operations. Any query related to the technical or software aspect of operations is resolved by experienced professionals. No matter in which part of the world the user is residing, easy access and rapid response from the customer care department is always available 24/7. Help desk outsourcing is an idle choice for small businesses, because the number of employees are limited and enough funds are not available for investing in a business unit which is totally dedicated for customer support. With the growing number of outsourcing companies, there grows the competition , as a result the cost of outsourcing your customer support comes down. Once the company has made a decision of outsourcing the help desk support, the next step would be to select the outsourcing company that follows the strict guidelines of your service agreement. The contract should be flexible because the needs and demands of business is continuously changing. Firstly, the company needs to decide what exactly needs to be outsourced. Once you decide on the project requirements it should be clearly mentioned as a main objective of help desk outsourcing firm. It’s an utmost important factor as it gives a clarity of vision to the outsourcing firm. The next essential point is the quality of services. There should be a defined parameter or standards. For example:- how much waiting time is there before the customer get connected to the help desk support. The security aspect of the data should be considered on high priority. Do check the track record of the outsourcing company, moreover a non disclosure agreement should be signed. And if any of the laws are broken then the service provider is punishable according to the strict guidelines of the law. The time period of the project needs to be fixed, and also if required you can state that for some period the quality of work will be monitored, based on the standard of performance the contract will be extended.

CRM software helps online business proprietors to know their customers better

admin — Sat, 05 Jun 2010 20:14:44 +0000

In these eras of advanced technologies and avant-garde gadgets, all sizes of business – small, medium and large are going the online way to lure their customers. In this age of World Wide Web, there are various issues regarding customer satisfaction as e store owners do not directly interact with the web shoppers. In this context identifying issues and resolving them effectively is a matter of concern and if not heeded timely may lead to alienation of your online business. The worst case scenario for any online business is to lose customer’s trust and confidence and using web based CRM software can assist you in retaining clients. The CRM software assists web business owners to keep track of every day running of the trade and the various facets of sales too. One bright example is that if there is a product one store owner has roped in and thinks that his/ her customers might be interested in it; in this context CRM software can make appropriate communication with existing clientele to bring in more business. The basic merit of a CRM software is that folks in a specific business can directly access data pertaining to customer’s likes, dislikes, customer relationships etc in real time. Free CRM software is the latest fad in the arena of customer support service. It is open source in nature. The CRM software effectively deals with customer associated matters like organization, management of customer support service, collection of customer related data etc. The data collected by the web based CRM software is the made accessible to customer support staff who can address issues regarding customer complaints, suggestions and can prominently generate more trade by means of efficient handling of clientele. The eventual outcomes of using a CRM software is escalated number of clients, an increased business growth, and abundant resources available at hand for customer support staff. It also helps in deciding future strategies for the business development of the organization. Typical CRM software requires abundant input data about customer like customer’s billing address, name, pending and finished business deals, and date of shopping, shipping and completion dates. It also takes into account demographic data and other details pertaining to explicit choice of data. It effectively helps the customer support staff to tackle unforeseen customer quandaries. It also comes handy when organization head require knowing data regarding client contentment & efficiency of consumer support staff members. CRM software is indeed a technological boon for online businesses.

Help Desk Solutions in Small Business Enterprises

admin — Sun, 30 May 2010 21:04:47 +0000

Unwinding Help Desk Needs:Modern technology is on the threshold to improve management processes in small business enterprises. The key areas are customer service & support management. Customer support is an indispensable part of any business proposition. Customer satisfaction in modern day world is directly proportionate to a company’s bottom line and growth prospects. A company with good product and excellent customer handling always emerges as the winner. Thanks to the widely available customer support software making it possible for small enterprises to achieve the desired goals.Unearthing the gaps:Customer support is a widely emphasized service that most business concerns preach and practice. A comprehensive support service to control and manage customer queries towards providing prompt solutions is what business enterprises look for. The progressive business trends have a clearly defined objective to maximize the productivity and sales.However,there are some bottlenecks involved in the procedure. Due to the disorganized structure in receiving queries,quite often the queries fail to reach the correct person who can actually solve the issue. The customer queries are very diverse thereby making it difficult for the email service to prioritize the queries according to the urgency. There is no proper arrangement wherein the support executives can view the assigned queries. There is no channel/room for discussions among the persons handling the queries due to restricted access settings. The entire process of resolving issues becomes tedious.The email service is not considered reliable and prompt by many a customers. As a result,the number of authentic and regular customer queries goes down and the email functionality falls short of its purpose.Unfolding the Remedy:With an array of help desk systems offering enhanced customer support facilities, small business enterprises can choose a system that has features compatible with their organizational setting. Apart from the basic requirement of installing a web based system with the essential plugins, the core functionality should be focused on attaining optimum customer satisfaction. Categorization of queries sent by customers helps in proper delegation and coordination of tasks among support staff. Customer support is never complete without the scope for knowledge gaining & knowledge sharing in the organization. The support system that provides an updated database on related issues helps solve similar queries in lesser time. A reliable help desk system will surely gain the goodwill of many a customers. An effective support system will broaden the scope of growth and profitability for small business concerns.

Help Desk Pilot is a complete web based help desk software with an amiable user-interface and enables organizations to effectively maintain customer support and service. This is a flagship product of Tenmiles Corporation.

The Benefits Of Help Desk Software

admin — Mon, 24 May 2010 21:03:49 +0000

Help desk have now become a core part of good business service and operation. The term itself is generally associated with the end user support center. However, the fundamental role it plays on a company’s service function is to bring multiple resources together to solve issues about the customer’s satisfaction. It is no longer limited to mean internal support within only the company but also external support groups.In most companies, a help desk may consist of a single person with a phone number and a standard procedure of handling problems that come in. A help desk, for larger companies is a group of experts using a software that helps track the status of problems as well as other special softwares that analyze the problem. It is a place for centralized help within an enterprise to help the users of their products and services. It becomes the center in where customers can call to place orders, track shipments and get help with products.Help desk softwares are aimed to improve user productivity in whatever line of business you are in. It is a source that provides a fast deployment process to enable immediate efficient and ample IT support solution. There exists a wide range of software programs one can choose from depending on specific business needs.The most evident advantage of the use of a help desk software is increased customer satisfaction due to the reduction of customer downtime and support call numbers. It makes possible faster and more accurate responses to customers by solving new problems through proven solutions. It quickly identifies problem areas in products and services so that everyone knows exactly what is going on.Help desk management lies at the heart of any successful help desk solution. Most programs offer extensive information and a free download test. This would help the user company evaluate whether a specific program specifically meets their needs.A typical help desk software includes a consistent user interface from a web browser. This allows the user to easily navigate the entire software program. It also features the ability to assign a unique ID to each help desk inquiry. The creation and tracking of help desk problems by multiple staff personnel is made possible while related help desk issues appear when addressing specific functions.Reporting would include such items as track issues by product, model number or versions while tracking support contracts, support times and generating release notes. It also specifies the time spent per inquiry and per help desk personnel reports. E-mail, live chat and automated phone follow-up contact is also possible. A call history information is formed when conversations between the help desk user and customer support are documented. Predefined scripts are usually integrated so that the same help desk support message is delivered regardless of the support person involved.The ability of a user company to adopt those programs into their own operation will be of their best advantage. It is best to avoid overly cumbersome programs which clutter the process. A well-defined and suitable help desk program should benefit your customer as well as your business.