Help Desk Software IT

Archive for May, 2010

AJ Help Desk Software can be availed through SaaS concept and now they are providing 30 days free trial for Help Desk Services. Simple sign up process is enough to get all free trial services and no credit cards required.

Generally speaking, a help desk is a resource providing assistance and information to the customers and helps customers troubleshoot the problems with their product or the service which they are availing. Corporations often provide help desk support to their customers through a , website, email or toll-free number.

So AJ Help desk is a product designated for use by corporate organizations to look after or handle the interactions with customers including the complaints, suggestions, clearing doubts etc. If the services of such a software is availed, then the organization can focus on its core business, to improve productivity. So , we have developed a help desk website, the service of which you may avail through SAAS concept.

As we have provided lots of modern features, there is a possibility of a myth or misunderstanding that the AJ help desk customer support services can be availed only by organizations employing thousands of employees. That is not true. The specialty with the product is that it it is one among the best help desk solution that caters to the needs of both small firms employing not more than three staff as well as major organizations. You may choose your plan accordingly.

Top Reasons to Select AJ Help Desk SaaS

The service of helpdesk is offered through ‘SAAS’ concept, freeing people from the problems inherent to hosting activity at reasonable and affordable rental plans. Source code will be replicated for each user and separate database for each user ensuring privacy and confidentiality of your business data.

Live customer support services cannot be omitted from mentioning, as our online help desk system supports multiuser chat, provides facility for rating of chat by customers and files may be uploaded by the staff during the course of chat operation.

A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.

Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to previous version.

We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.

The user can sort the listing of available ‘pdf’ documents according to lots of search criteria such as ratings, number of hits, date of posting etc for convenient viewing.

The view of postings in the forum by general public, registered users(customers) can be regulated by three different permissions for view. Restricted section can be used for internal communication between admin and staff, which user coulkd

Top 10 FAQ questions are displayed in the user dashboard. The question and answers to be displayed in this section is decided in accordance to the user ratings.

The most important facility in AJ Help Desk SaaS is that, they are providing 30 days free trial for Help desk services with free 24 hours customer support for their services. Just have a trial first and choose your affordable help desk plan.

There are different types of daily time clocks in the market, the old one is the punch clock using time card and some develop modern way of time clock such as electronic swipe card system and the highly secured time clock is biometric time clocks that scan finger print. If you will choose which time clock for your company of business, you need to consider the size of your business and the preference of the personnel who will handle this job such us the accounting department.Cheaper time clock like the traditional punch card uses a simple concept in logging in and out an individual. Workers are assigned a card which they will use to record their time in and out using the punch card. The information printed on the card will be then use to compute monthly salary of the employee. But there are some areas of errors during the process and accuracy is not that high enough and reliable.The development of a daily time clock is a good solution to have an effective and reliable time clock. Daily time clock software is installed on a computer and will then give access to the employees using their own password to log in and out. The data gathered after each cut-off will be then computed automatically by the software to process the payroll. In short using this software will help you minimize the time in computing the payroll of each employee. Imagine computing payrolls of thousand employees manually, you may need extra manpower to do the job.The best thing in using daily time clock software is getting accurate information, make lots of task in just one process automatically. It also keeps you away from stress computing and organizing each record of the employees.

Unwinding Help Desk Needs:Modern technology is on the threshold to improve management processes in small business enterprises. The key areas are customer service & support management. Customer support is an indispensable part of any business proposition. Customer satisfaction in modern day world is directly proportionate to a company’s bottom line and growth prospects. A company with good product and excellent customer handling always emerges as the winner. Thanks to the widely available customer support software making it possible for small enterprises to achieve the desired goals.Unearthing the gaps:Customer support is a widely emphasized service that most business concerns preach and practice. A comprehensive support service to control and manage customer queries towards providing prompt solutions is what business enterprises look for. The progressive business trends have a clearly defined objective to maximize the productivity and sales.However,there are some bottlenecks involved in the procedure. Due to the disorganized structure in receiving queries,quite often the queries fail to reach the correct person who can actually solve the issue. The customer queries are very diverse thereby making it difficult for the email service to prioritize the queries according to the urgency. There is no proper arrangement wherein the support executives can view the assigned queries. There is no channel/room for discussions among the persons handling the queries due to restricted access settings. The entire process of resolving issues becomes tedious.The email service is not considered reliable and prompt by many a customers. As a result,the number of authentic and regular customer queries goes down and the email functionality falls short of its purpose.Unfolding the Remedy:With an array of help desk systems offering enhanced customer support facilities, small business enterprises can choose a system that has features compatible with their organizational setting. Apart from the basic requirement of installing a web based system with the essential plugins, the core functionality should be focused on attaining optimum customer satisfaction. Categorization of queries sent by customers helps in proper delegation and coordination of tasks among support staff. Customer support is never complete without the scope for knowledge gaining & knowledge sharing in the organization. The support system that provides an updated database on related issues helps solve similar queries in lesser time. A reliable help desk system will surely gain the goodwill of many a customers. An effective support system will broaden the scope of growth and profitability for small business concerns.

Help Desk Pilot is a complete web based help desk software with an amiable user-interface and enables organizations to effectively maintain customer support and service. This is a flagship product of Tenmiles Corporation.

Brad Sacks, Chief Executive Officer & Global Managing Director with More Than Gourmet based in Akron, OH, uses Enterprise 21 ERP (Enterprise Resource Planning) software by Technology Group International to help grow his food manufacturing company. The maker of sauces used by chefs worldwide has been growing rapidly and built a new plant with major infrastructure for growth two years ago. Sacks noted that the firm has been growing 40-60% annually.

More than Gourmet is a boutique provider that allows tops chefs an alternative to making food items from scratch while maintaining the same quality. According to Sacks, “We have to buy better, ship better…margin become a key part of our success.” The firm is expanding internationally with operations in South Holland, a joint venture in London, and a joint venture in Japan.

New regulations, such as Bioterrorism Act of 2002, which require compliance by the FDA, are possible with TGI’s ERP system. Sacks says the company relies on the software’s recall reporting; “it’s instantaneous if raw material producer has bad product. The raw material lot code progresses through the manufacturing system…we know where every pound of ingredient ended up in finished product. The Enterprise 21 manufacturing system can query lot code and where finished product went to…including which customer and warehouse.”

About Technology Group International, Ltd.
Founded in 1990 and headquartered in Toledo, Ohio, Technology Group International is a proven technology leader delivering Tier 1 application software functionality at a price performance level that can be readily accepted by organizations of all sizes. Specializing in software solutions for small and mid-market manufacturing and distribution companies, TGI’s integrated Enterprise Series software suite is a complete business process management solution. The product offering includes Enterprise Resources Planning (ERP), Manufacturing Resource Planning (MRP), Supply Chain Management (SCM), Warehouse Management System (WMS), Advanced Planning and Scheduling (APS), Decision Support System (DSS), Business Intelligence (BI), Manufacturing Execution System (MES), and eCommerce. TGI implements, maintains, enhances, and supports its packaged distribution and manufacturing software solutions directly and via its channel partners.